I don't know

1.- Basic characteristics of the service

1.1- The service includes the tasks of feeding, water replacement, cleaning of stools and basic tasks of entertainment and company.

I don't know

1.2- The basic service includes the care of up to 3 cats.

I don't know

1.3- According to the Law of the Basque Parliament 6/1993, of October 29, all cats involved in the service must be identified and the owners are obliged to have them identified by chip and registered in the City Council

I don't know

1.4- The client must fill in a form for each of the animals involved in the service and must send them via email before signing the contract.

I don't know

1.5- The client must warn in advance the existence of active treatment, as well as those with a special character or that show aggressiveness towards strangers.

I don't know

1.6- The caregiver will regularly send written information and graphic documentation (photos and / or videos) for each visit made, always to the telephone number that the client specifies through instant messaging applications.

I don't know

1.7- The service is designed for San Sebastián capital and surroundings, always subject to the availability of caregivers.

I don't know

1.8- The caregiver will only supply the products that the client leaves for this purpose. If these are not enough, the caregiver will notify the client.

I don't know

1.9- The service does not include other tasks such as watering plants or caring for other animals other than house cats. If the client wants any added service, it will be up to the caregiver to decide whether or not it is performed and under what budget.

I don't know

2.- Special situations

2.1- The usual form of service is 1 visit a day. It is possible to extend it to 2 visits a day or to space 1 visit every 2 days. Visits with a period of more than 48 hours between two consecutive visits are not accepted.

I don't know

2.2- Medication. For cats that have to be administered active treatment, an updated Health Certificate will be requested from a registered veterinarian specifying the type of medication, route of administration and guidelines for said treatment. This type of services will always be performed by qualified personnel (veterinarians or ATVs) following the indications in the health certificate.

I don't know

2.4- Changes in health. In the event that, from the acceptance of the budget at the beginning of the service, the health of any of the animals varies, the client must obtain the veterinary certificate on the proposed treatment and send it by email as soon as possible. Also in these cases it may require a change of caregiver to another qualified and even cancellation of service due to lack of availability of the same.

I don't know

2.5- Veterinary emergencies. The client must always provide the booklet of the animals involved in the service and, at least, one carrier, as well as the contact of his usual veterinary clinic and another emergency one. In case of emergency, the client will be contacted as immediately as possible to warn of the situation and request authorization to take the animal to the relevant clinic. The expenses derived from the possible tests and / or treatments will be left to the client's account in the clinic, and the caretaker will not charge any extra for the management as he is watching over the health of the animal, at most the displacement if necessary.

I don't know

I don't know

3.- Contracting

3.1- The way to request the service will always be via email through the address lagateracatcofee@gmail.com so that the agreed terms for each service are recorded. This is necessary for each requested service, including extensions and annexes.

I don't know

3.2- The procedures for signing and handing over the keys will always be carried out physically in La Gatera between the client and the caregiver assigned by prior appointment between the two.

I don't know

3.3- The client must have ensured that the copy of the keys delivered works perfectly and must explain to the caretaker any specialty regarding access to the apartment and the opening of doors and barriers.

I don't know

3.4- For the removal of the keys at the end of the service, it will be necessary to present the service contract or annex or, failing that, the client's ID.

I don't know

4.- Cost of the service

4.1- The price of the service is € 13 / hour. There are discounts from two hours a day or if contracted for more than 10 days.

4.2- This service is free for people over 65 who meet the requirements of La Gatera. Appendix 1

I don't know

4.3- Transport Plus: Travel is free up to a maximum of 30 minutes, calculated using the "Google Maps" tool through the Donostia public transport network. On some occasions, the deficiencies of the platform regarding the closure or modification of lines should be ignored, choosing the fastest route within the real possibilities. For trips longer than this time per way from La Gatera to the client's home, a transport bonus will be charged. The rates for the transport bonus, in total calculation per visit (include round trip), will be:

a) Between 31 and 40 min .: € 4

b) Between 41 and 50 min .: € 6

c) Between 51 and 60 min .: € 8

d) For higher routes, make a direct consultation.

I don't know

4.4- Transportation with own vehicle. For some services, the use of a caregiver's own vehicle is essential; if this is the case, it will make its own budget for all the necessary trips for the visits and will be provided to the client. The price of the mileage is 2.5 € per kilometer

I don't know

I don't know

5.- Of the responsibility of the service and RPDG

5.1- The person responsible for all purposes of the performance and quality of the service will be the caregiver assigned as a natural person, whose data will appear in the employment contract and in a private one between the client and the caregiver, prior to the service and given a copy to the client.

5.2- La Gatera does everything within the law, the caregiver will be registered in the General Social Security system.

5.2- Regardless of the service Cat & Dog Sitter La Gatera has civil liability insurance for all its workers.